Hi, I am Edson Junior.
Let me introduce myself
I’m a Senior Principal Product Manager at Oracle with 20+ years of experience in software. I lead the strategy for Oracle Fusion Service Extensibility, a product that helps customers customize their Oracle Fusion Service application to better serve their needs.
I work with various teams to plan and deliver product features, communicate with customers, and provide training. I have a Computer Science degree, ML certification from MIT, Scrum Master License from Scrum.org, Product Manager License from Product Scholl and speak English, Spanish, and Portuguese.
I am committed to empower organizations to create exceptional, personalized service experiences through seamless and flexible extensibility solutions in Oracle Fusion Service, enabling rapid innovation and adaptation to evolving business needs.
Outside of my work, I am committed to mentoring aspiring product managers and consultants in their career development, while also helping small businesses achieve their digital transformation goals and establish a strong online presence.
And here are the companies that shaped my career
April 2012 – Present
Product Manager
As an experienced professional at Oracle, I’ve had the privilege of holding various positions including Product Manager and CX Practice Leader, where I’ve focused on helping customers leverage Oracle solutions to transform their customer experience initiatives. My journey has been particularly rewarding in collaborating with diverse teams and implementing innovative solutions across different business scenarios.
Jun 2011 – Apr 2012
Consultant
As a Level 4 Solution Architect, I successfully guided customers in implementing Customer Relationship Management solutions, notably delivering a transformative layout implementation for a major air transportation company. This project significantly streamlined their redemption and point accumulation processes, resulting in a more efficient billing system that enhanced their customer service operations.
Dec 2008 – Jun 2011
Consultant
As a consultant at Accenture, I have specialized in helping international telecommunications clients implement and unify their contact center solutions. My work has spanned multiple countries across the Americas, including the United States, Brazil, Chile, Argentina, Peru, and Mexico, where I’ve successfully delivered transformative customer service solutions.
Jun 2007 – Dec 2008
Consultant
In my journey at Novabase, I embarked on my first international experience living overseas while supporting a major telecommunications company in maintaining their contact center application. I specialized in order management, asset management, and product catalog processes, focusing on provisioning and activation workflows to ensure seamless service delivery to customers.
Aug 2006 – Jun 2007
Consultant
At Capgemini, I played a key role in implementing and sustaining a contact center solution for a major automotive client. My journey began during the project’s inception phase, where I contributed to the initial implementation. What made this experience particularly valuable was the opportunity to stay involved through the transition from project to live support, as Capgemini took responsibility for maintaining an international CRM implementation. This continuity allowed me to gain comprehensive insights into all phases of the implementation lifecycle, from initial deployment through ongoing maintenance and optimization.
Apr 2004 – Aug 2006
Consultant
I began my professional journey as Consultant at Sonda, where I had the opportunity to design and implement service solutions for automotive companies and banks. This experience marked my first steps in the industry, allowing me to build strong skills in customer engagement, requirements gathering, solution design, review processes, and production deployments. These foundational experiences helped shape my career path and develop expertise in service implementation.
Jun 2002 – Apr 2004
Developer
During my college years, I worked as a developer and support specialist, focusing on Human Resources solutions. This experience was invaluable as it helped me develop strong customer listening skills and the ability to translate customer needs into effective solutions. Working closely with cross-functional teams, I learned to balance individual customer requirements with broader market demands, laying a strong foundation for my future career in software industry.
Here are my key professional skills
01
Product Manager
I am a Product Manager with expertise in both technical and business domains. My core strengths include developing complex features, focusing on user-centric design, collaborating across teams, integrating emerging technologies, and managing requirements effectively. I excel at delivering solutions that align technical capabilities with business goals.
02
Analytical Thinking
Demonstrated strong analytical thinking capabilities through methodical problem decomposition, data-driven decision making, and systematic approach to complex technical challenges in product development and service implementation.
03
Strategic Thinking and Vision
I excel at developing comprehensive product roadmaps that align market needs with corporate objectives, consistently delivering value through thoughtful feature prioritization and stakeholder collaboration while maintaining a clear vision for long-term product success.
04
Agile Methodology
Certified Professional Scrum Master (PSM I) from Scrum.org with extensive experience implementing agile methodologies, leading sprint planning sessions, and facilitating daily stand-ups to ensure efficient project delivery and team collaboration.
05
Communication and Leadership
Demonstrated exceptional ability to communicate complex features and their business value through impactful presentations and comprehensive documentation, consistently driving increased customer adoption and satisfaction. Effectively translated technical concepts into clear, actionable insights that resonated with stakeholders at all levels.
06
Solution Architecture
Experienced Solution Architect with a proven track record leading Oracle Consulting CX Practice, delivering innovative customer experience solutions and digital transformations while mentoring teams and driving successful project implementations across diverse industries.
20+
Years in Software and Consulting Industry Experience
50+
Projects completed across multiple countries in Product Management and Consulting roles
10K+
Hours invested communicating features and solutions to enable enterprise customers
5+
Multinational work experience including the US, Brazil, Portugal, Chile, Argentina, Peru, and Mexico
20K+
Users Impacted by Solutions and Features Provided Over My Career
Some of the key customer contributions
Recent Work
Video Content
Consistently enabling and communicating feature value and how-to guidance. Adoption equals learning. Click here!